FAQS
1. What is a Third-Party Administrator?
A Third-party administrator (TPA) is a company that offers support to insurance companies, mutual funds, self-funded schemes, and other payers by providing them with operational services and customer support such as benefits management, claims processing and adjudication, and Network management.
GlobeMed Saudi is a TPA that offers all of these in the field of healthcare.
2. How do I get information on insurance prices and packages?
GlobeMed Saudi is a Healthcare Benefits Management company that serves many clients, among which insurance companies.
For more information and clarifications on the different medical insurance packages, please refer to the insurance companies we proudly serve by visiting their websites or by contacting them directly through the contacts below:
- Arabia Insurance Cooperative Company – www.aicc.com.sa | 920002013
- Amana Insurance Cooperative Company - www.amana-coop.com.sa | 920002039
- Salama Insurance Cooperative Company – www.salama.com.sa | 920002061
- Saudi Enaya Cooperative Company – www.saudienaya.com | 8003010030
- Mutakamela Insurance Company – www.mutakamela.sa | 920002059
- Walaa Insurance Cooperative Company – www.walaa.com | 920000643
- Orient Insurance Company: wwww.orientinsurance.com.sa | 920002038
- Al-Etihad Cooperative Insurance Company: www.aletihad.sa | 920002065
3. How do I install the GlobeMed FIT mobile application?
To install the GlobeMed Saudi mobile application, GlobeMed FIT, please follow the steps below:
1. Go to the Apple Store or PlayStore, search for GlobeMed FIT, or click on the QR code.
2. Once installed, open the application and select the country: Saudi Arabia.
3. Fill all the information under Sign up.
4. Insert your user name and password:
- User name: Your ID/Iqama number
- Password: Your year of birth. It is important you change your password after the first sign in.
4. How can I find a healthcare provider under the GlobeMed Saudi Network?
To locate a healthcare provider, please download our mobile application, GlobeMed FIT, available for free on the Apple Store and PlayStore. Follow the steps enumerated in question # 3.
Once installed, you can find all the GlobeMed Saudi healthcare providers under the “Find Medical Facility” feature.
Go to “Advanced Search” to have access to all detailed information on our healthcare providers such as the location, type, specialty and working hours.
5. How do I become part of the GlobeMed Saudi healthcare providers network?
In order to become part of our diversified healthcare providers network, please click here.
6. What do I have to do prior to my visit at healthcare providers?
If you have an appointment at one of the healthcare providers contracted with GlobeMed Saudi, make sure to have the documents below:
- List of all the medications you are currently taking.
- List of all the symptoms you are currently having, by mentioning the first date you have been feeling them.
7. At which healthcare providers does GlobeMed Saudi have field offices?
GlobeMed Saudi has field offices at key hospitals across the Kingdom to provide on-spot support to patients by coordinating access to services, facilitating admission procedures and resolving complaints.
We are currently present at the below hospitals:
Riyadh:
- Kingdom Hospital
- Mouwasat Hospital
- Dr. Sulaiman Al Habib Hospital – Olaya
- Dr. Suleiman Al Habib Hospital – Ar Rayan
- Dallah Hospital
- Al Hammadi Hospital – Nozha
Jeddah:
- Dr. Soliman Fakih Hospital
- Dr. Erfan & Bagedo General Hospital
- Dr. Suleiman Al Habib Hospital
Dammam:
- Mouwasat Hospital
Khobar:
- Al Mana General Hospital
- Dr. Sulaiman Al Habib
8. Am I covered outside the Kingdom of Saudi Arabia?
If you are outside the territory of the Kingdome of Saudi Arabia and would like to know if your insurance policy covers your stay abroad, kindly contact your insurance company on the following number:
- Arabia Insurance Cooperative Company – www.aicc.com.sa | 920002013
- Amana Insurance Cooperative Company - www.amana-coop.com.sa | 920002039
- Salama Insurance Cooperative Company – www.salama.com.sa | 920002061
- Saudi Enaya Cooperative Company – www.saudienaya.com | 8003010030
- Mutakamela Insurance Company – www.mutakamela.sa | 920002059
- Walaa Insurance Cooperative Company – www.walaa.com | 920000643
- Orient Insurance Company: wwww.orientinsurance.com.sa | 920002038
- Al-Etihad Cooprative Insurance Company: www.aletihad.sa | 920002065
9. Why was my approval request rejected?
Your approval request might be rejected for several reasons, on a case by case basis. If you wish to know more about your rejection, kindly contact your insurance company.
- Arabia Insurance Cooperative Company – www.aicc.com.sa | 920002013
- Amana Insurance Cooperative Company - www.amana-coop.com.sa | 920002039
- Salama Insurance Cooperative Company – www.salama.com.sa | 920002061
- Saudi Enaya Cooperative Company – www.saudienaya.com | 8003010030
- Mutakamela Insurance Company – www.mutakamela.sa | 920002059
- Walaa Insurance Cooperative Company – www.walaa.com | 920000643
- Orient Insurance Company: wwww.orientinsurance.com.sa | 920002038
- Al-Etihad Cooperative Insurance Company: www.aletihad.sa | 920002065
10. How do I submit a reimbursement claim online?
In order to submit a claim for reimbursement, you are kindly requested to communicate directly with your insurance company:
- Arabia Insurance Cooperative Company – www.aicc.com.sa | 920002013
- Amana Insurance Cooperative Company - www.amana-coop.com.sa | 920002039
- Salama Insurance Cooperative Company – www.salama.com.sa | 920002061
- Saudi Enaya Cooperative Company – www.saudienaya.com | 8003010030
- Mutakamela Insurance Company – www.mutakamela.sa | 920002059
- Walaa Insurance Cooperative Company – www.walaa.com | 920000643
- Orient Insurance Company: wwww.orientinsurance.com.sa | 920002038
- Al-Etihad Cooperative Insurance Company: www.aletihad.sa | 920002065
11. I have a chronic medication prescription, what do I do?
To apply/submit a new or refill chronic medication prescription please follow the below steps:
- Send your prescription to: refill@globemedsaudi.com.
- Attach a copy of your ID/Iqama.
- Attach your updated prescription with medical reports.
- Our medical approvals team will process your medications and send you back a copy of the approval.
- You can dispense your medication from the assigned pharmacy.
12. What are the benefits of the GlobeMed Saudi VIP services?
13. How do I submit a complaint?
To submit a complaint, please get in touch with our Contact Center on the following numbers and email:
- Arabia Insurance Cooperative Company – www.aicc.com.sa | 920002013
- Amana Insurance Cooperative Company - www.amana-coop.com.sa | 920002039
- Salama Insurance Cooperative Company – www.salama.com.sa | 920002061
- Saudi Enaya Cooperative Company – www.saudienaya.com | 8003010030
- Mutakamela Insurance Company – www.mutakamela.sa | 920002059
- Walaa Insurance Cooperative Company – www.walaa.com | 920000643
- Orient Insurance Company: wwww.orientinsurance.com.sa | 920002038
- Al-Etihad Cooperative Insurance Company: www.aletihad.sa | 920002065
